The Mijas City Council enhances online procedures with a new electronic headquarters

The Mijas Town Hall launches an electronic headquarters, thereby enhancing the processing of procedures via telematics, as until now the Town Hall ... lacked a platform that could accommodate all administrative procedures in a detailed and updated manner.

The Councilor for New Technologies, Juan José Torres, stated that the Mijas Town Hall has not complied until now with the laws or the Royal Decree of 2021 that establishes the rules that public administrations must follow to interact with citizens and companies electronically: "The electronic headquarters has been a priority for this government team, very aware of the need to organize and enforce the established rules. It is unacceptable that a municipality like Mijas did not have such a necessary, and legally required, tool until now," he affirmed.

Some of the functionalities covered by this platform include having an interoperable general registry, electronic files, file archiving, resolutions, electronic billing, and a notice board, among others.

It also provides information about the various municipal delegations through a catalog of procedures and even allows for document validation. It also includes a link to the municipal Transparency Portal, which is currently under development.

With all this, internal processing will be greatly expedited since what used to be done in several steps until reaching a resolution and its subsequent notification, will now be performed in an automated manner, meaning it will not be necessary to monitor the completion of each step to initiate the next one.

"The Mijas Town Hall must facilitate the relationship it maintains with the citizenry as much as possible, and through this new electronic headquarters, this is possible. Residents will be able to consult and carry out procedures simply and quickly and access all the information from the Council, which represents an exercise in transparency and public service," explained Torres.

In short, the goal is to achieve a more approachable town hall, comply with current regulations, and achieve greater fluidity in communication with the residents. This electronic processing will allow the management of administrative procedures online, will strengthen the citizen service, and will avoid unnecessary trips to the town hall.

The creation of this platform was awarded with a budget of 1,073,928.64 euros (VAT not included), including the maintenance of the portal. The contract will be valid for four years.